Refund policy

Returns & Refund Policy

Last updated: June 2026

At Noraya Living, we want you to love every piece you bring into your home. If something is not right, we are here to help.

7-Day Return Window

We accept returns within 7 days of delivery. To be eligible for a return, items must be:

  • Unused and in their original condition
  • In original packaging with all accessories intact
  • Accompanied by proof of purchase

To initiate a return, contact us at hello@norayaliving.com or WhatsApp +971 52 831 4363 within 7 days of receiving your order. We will guide you through the process.

Non-Returnable Items

The following items cannot be returned:

  • Scented candles and any product with a wick that has been lit
  • Custom or personalised orders
  • Corporate gift sets once confirmed and packed
  • Items marked as Final Sale
  • Fragile items damaged due to improper handling after delivery

Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 48 hours of delivery with photos of the damage. We will arrange a replacement or full refund at no cost to you.

Please inspect your order upon receipt. Once a delivery is signed for, it is considered accepted.

Refund Process

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed within 5-7 business days to your original payment method.

Shipping costs are non-refundable unless the return is due to our error.

Corporate Gift Set Orders

All corporate gift set orders are confirmed after enquiry and are non-refundable once prepared and dispatched. Please ensure all details including quantity, personalisation and delivery address are confirmed before placing your order.

Contact Us

Email: hello@norayaliving.com WhatsApp: +971 52 831 4363 Daily 10am – 10pm